Shipping, Payment & Returns
Shipping is done with our logistics partner DHL. All shipments sent by brunate.com are insured against theft and accident damage. As soon as you have received your delivery and have confirmed it in writing, the insurance cover expires.
We ask for your understanding that we cannot deliver to postal boxes.
We process and ship orders during our normal business hours. These are Monday through Saturday, 10:00 am to 7:00 pm CET (except public holidays). The goods are ready for dispatch no later than one working day after receipt of payment.
Unless otherwise agreed, the delivery takes place within 1 to 6 working days to the delivery address specified by the customer, depending on the choice of the place of delivery.
|Czech Republic||0,00 €|
|Great Britain||15,90 €|
For partial shipments, the shipping costs are only charged once.
In case of returns, the customer bears the shipping costs.
|Czech Republic||14,90 €|
|Great Britain||15,90 €|
Customs fees and customs clearance are paid by the buyer. This applies to the purchase of the goods and to any return. The seller does not assume any cost, burden or responsability.
Once we have sent your order, you will receive an e-mail notification stating the DHL tracking number. You can retrieve the shipment status via the following link.
We hope that you like your order and that you are satisfied with it. If this is not the case, you can return your unworn items purchased on brunate.com within 14 days after receipt of the goods and thereby withdraw from the contract.
In order to exercise your right of withdrawal, you must inform us, Galli GmbH – Brunate Store, Schrammerstrasse 3, 80333 Munich, Germany, email@example.com, telephone +49 89 39294285, by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached withdrawal form template for this purpose, but it is not mandatory.
In order to observe the withdrawal period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we shall reimburse you all payments, including delivery costs, promptly and at the latest within four weeks from the date on which we received the notification of your withdrawal from this contract. You will bear the costs of the return shipment.
For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you.
We may refuse repayment to you until we have received the unworn goods back or until you have provided proof that you have returned the unworn goods, whichever is the earlier.
You must return the unworn goods to us immediately by mail or by handing them over to us in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline is met if you send the unworn goods before the expiration of the period of fourteen days.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
The right of withdrawal exists only for items that have not been worn or altered. The right of withdrawal does not apply for worn products.
Payments and refunds are settled in Euro (EUR).
2. Payment by credit card or debit card
In the “Payment method” order step, select “Card”.
We accept the following credit cards and debit cards:
- Visa Debit
- MasterCard Debit
Enter your card details on our payment page. brunate.com features state-of-the-art security server software with SSL encryption that protects your card data against spying and tampering during transmission.
For all payments by credit card or debit card the following applies: Credit notes from returns are always credited to the credit card used for the purchase.
3. Payment via INSTANT Transfer
INSTANT Transfer is a direct transfer procedure and allows you to pay quickly and without additional registration. All you need is a bank account and online banking access.
In the “Payment” order step, select “INSTANT Transfer”. You will then be redirected to the INSTANT Transfer secure payment form where you will approve the automatically completed transfer slip using your usual online banking data. After the encrypted transfer, your successful payment will usually be confirmed a few moments later.
Any transfer costs and bank charges are to be borne by the customer.
Credits from returns will only be credited to the bank account from which the original order was paid.
As of 01/05/2020