We hope that you like your order and that you are satisfied with it. If this is not the case, you can return your unworn items purchased on brunate.com within 14 days after receipt of the goods and thereby withdraw from the contract.
In case of returns, the customer bears the shipping costs (see shipping). In Europe you can either contact a carrier for the return of your goods, or you can ask us to send you a ready-to-use DHL courier label at your expense. Returns outside Europe must be carried out by the buyer on his own initiative and at his own expense.To avoid unnecessary customs costs, we recommend placing the following note on customs documents: "Return of unaltered goods".
For returns from outside the European Union, in addition to the return label, a completed customs declaration (CN 23) and the original invoice must be enclosed in a transparent envelope on the outside of the package. The customs declaration (CN 23) and the original invoice are indispensable requirements for customs processing of returns. They are mandatory to avoid customs duties and import taxes.
In order to exercise your right of withdrawal, you must inform us, Galli GmbH – Brunate Store, Schrammerstrasse 3, 80333 Munich, Germany, email@example.com, telephone +49 89 39294285, by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached withdrawal form template for this purpose, but it is not mandatory.
In order to observe the withdrawal period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we shall reimburse you all payments, including delivery costs, promptly and at the latest within four weeks from the date on which we received the notification of your withdrawal from this contract. You will bear the costs of the return shipment.
For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you.
We may refuse repayment to you until we have received the unworn goods back or until you have provided proof that you have returned the unworn goods, whichever is the earlier.
You must return the unworn goods to us immediately by mail or by handing them over to us in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline is met if you send the unworn goods before the expiration of the period of fourteen days.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
The right of withdrawal exists only for items that have not been worn or altered. The right of withdrawal does not apply for worn products.